GenX

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“Kanbu helped us answer over 1,000 inquiries per month – from supplement ingredients to personalized plans. Customers gain trust and receive answers more quickly, which would otherwise have to be handled by our nutrition specialists.”

Ing. Filip Ustohal

Founder, GenX

/Overview/

Details

Chatbot Status:

Online

Offline

Industry:

Healthcare

Web:

https://www.genx.cz/

E-commerce

Sport

/about the client/

GenX.cz

GenX.cz offers DNA analysis and genetic testing for health, nutrition, and disease prevention. The website is full of expert information, certifications, and testing options. However, people often asked basic questions such as: “How does it work?”, “Who is the test suitable for?”, and “Is the result confidential?” Customer support was overloaded, and these were questions that kept repeating.

/problem/

Customer support was unable to respond efficiently

Our customers often need immediate and accurate information about laboratory results and recommended dietary supplements. Traditional customer support was unable to respond efficiently to specific inquiries, which led to delays and reduced client satisfaction.

/solution/

Enhanced customer support

By implementing Kanbu.ai, we created an AI assistant that provides immediate and accurate answers based on verified data from our systems. This shortened response times, increased support efficiency, and improved the overall customer experience.

/References/

Who do I already work for?

Pinya HR

I helped Pinya HR streamline operations through improved documentation search and made user guides directly accessible within the internal system.

GenX

I help deliver personalized responses based on health data, increasing both customer trust and satisfaction.

Form Factory

I increase customer trust and satisfaction by providing personalized responses based on the most up-to-date available information.

GoodLadies

I streamlined communication with prospective course participants and helped generate new leads through my AI capabilities.

WEM

I helped WEM streamline lead generation and improve communication with potential clients through an AI assistant on their website.

Viessmann

Kanbu.ai helped us make thousands of technical documents accessible through an AI assistant, significantly simplifying navigation through product information.

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