AI assistant for hotels, guesthouses & travel
I help guests — in their own language — pick the right stay package, explain what it includes and pass a booking or request to the front desk. By phone, I work as a virtual reception even outside opening hours.
Typical pain
The front desk fields the same questions about packages, room amenities, and directions — by phone and email, often outside business hours, exactly when guests are planning.
- Guests don't know which stay package fits them best
- Amenity, dining, and wellness questions outside front-desk hours
- Spa or treatment requests with no structured record
- Directions from the station or airport with no clear guide
What I handle
- Stay-package recommendations based on what the guest wants
- Room amenities, dining, and wellness from approved materials
- Collecting spa or treatment requests via form
- Directions — from the station, airport, or parking
- Virtual reception by phone, even outside opening hours
- Passing a specific request to the front desk with full context
Outcomes to expect
Guests pick a package themselves, without waiting for the front desk.
Wellness requests arrive structured, not scattered across email.
The front desk only gets exceptions — with the full conversation context.
A typical conversation
I learn what the guest wants
Dates, headcount, occasion (romance, wellness, family) — and budget.
I recommend a package
I explain what a specific package includes from your approved offering — with a citation.
I collect the request
Via form: dates, headcount, special requests — instead of a loose email.
I hand off or finish
I confirm via your booking system, or pass it to the front desk with context.
Concrete scenarios
“Which package suits us best?”
Based on what they want (romance, wellness, family), I recommend a package from your approved offering and explain what's included.
“Is breakfast and wellness included?”
I explain what a specific room or package includes — dining, parking, wellness access — from approved materials.
Booking a Saturday massage
Via form I collect the date, headcount, and preferences, then pass the request to the front desk or write it to the booking system.
“How do we get there from the station?”
I advise on directions from the station or airport, parking, and travel time — from knowledge or a maps connection.
A guest calls late at night with a request
In the evening, a guest calls with something practical — extra towels, late check-out, an early breakfast. I answer from the same knowledge as the website and, if needed, pass it to the night desk.
A guest calls about late self check-in
A guest arrives after midnight, when the front desk is closed. They call because they're not sure how to get into the room. I walk them through the same self check-in steps as on the website — the door code, where to find the key.
What it looks like in practice
Concrete examples of conversations with the assistant in this industry.
Recommends a package from the hotel’s offer based on the guest’s occasion and preferences, explains what is included and offers to pass an enquiry to reception.
Choosing a stay package
Recommends a package from the hotel’s offer based on the guest’s occasion and preferences, explains what is included and offers to pass an enquiry to reception.
Clarifies whether breakfast, parking and wellness access are included and which services cost extra.
What is included in your stay
Clarifies whether breakfast, parking and wellness access are included and which services cost extra.
Collects the date, number of guests, preferences and contact details through a chat form, then passes the request to the spa reception for confirmation.
Requesting a massage in chat
Collects the date, number of guests, preferences and contact details through a chat form, then passes the request to the spa reception for confirmation.
Collects dates, guest count and stay preferences and forwards the enquiry to reception.
Stay enquiry by phone
Collects dates, guest count and stay preferences and forwards the enquiry to reception.
Choosing a stay package
Recommends a package from the hotel’s offer based on the guest’s occasion and preferences, explains what is included and offers to pass an enquiry to reception.
Real deployments
See how Kanbu helps our customers in practice.
Example connections
Examples below depend on what your systems support. Configure a booking or PMS connection via API or MCP and assign it to the assistant.
Room availability, booking status, package confirmation
Open slots for a massage or treatment
Dates, headcount, special requests, contact
Directions from the station or airport, travel time
Current package offering, pricing, operational exceptions
Pass to the front desk or night staff with full history
Useful knowledge sources
Package offerings and pricing change seasonally — website or Drive sync keeps answers current. Keep the wellness menu and opening hours in one source.
- Stay package offering and what each includes
- Room, dining, and wellness treatment pricing
- Directions and connections from the station or airport
- Operational FAQ (check-in/out, parking, pets)
Today and coming soon
Today: website, a full-page chat via an in-room QR code, and the phone as a virtual reception. Coming soon: WhatsApp and e-mail for quick guest questions — with the same knowledge.
Try the assistant for your hotel
Enter your hotel or guesthouse website URL and in minutes you'll see how I answer guest questions — with citations to your package offering.
