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Kanbu earned 91% of the points in our comparison.

The same questions on 9 e-commerce and public-sector websites. Kanbu earned 197 of 216 points; the tested competitors earned 125 (58%). A lead of 33 percentage points. Below are the results for each service and differences in how they operate.

For online stores ↓For public services ↓

7 services · 9 completed comparisons · October 2026

Results on the same questions

Each service is paired with Kanbu’s score on the same tests. Bars show the share of available points on a common 0–100% scale.

Online stores

60 questions per service
Kanbu108/12090%
Compared services53/12044%

Municipal and regional websites

48 questions per service
Kanbu89/9693%
Compared services72/9675%

Results by service

KanbuCompared service

Kanbu vs. Chetty

2 deployments · 24 questions
Kanbu43/4890%
Chetty40/4883%

Kanbu vs. Citymind

1 deployment · 12 questions
Kanbu23/2496%
Citymind19/2479%

Kanbu vs. SupportBox

1 deployment · 12 questions
Kanbu21/2488%
SupportBox16/2467%

Kanbu vs. HypeDigitaly

1 deployment · 12 questions
Kanbu23/2496%
HypeDigitaly13/2454%

Kanbu vs. Chaterimo

2 deployments · 24 questions
Kanbu40/4883%
Chaterimo21/4844%

Kanbu vs. Daktela

2 deployments · 24 questions
Kanbu47/4898%
Daktela16/4833%

Smartsupp: the answer test is not yet complete.

How we scored →

How we scored answers

AI assessed each answer for correctness and completeness on a 0–2 point scale.

Illustrative question: How much is shipping, and when is it free?
PointsCriteriaExample answer
2Correct and completeCZK 99. Free from CZK 1,500.
1PartialFree from CZK 1,500. The shipping price is missing.
0Wrong or unansweredI don’t know. Contact support.

12 questions × 2 points = a maximum of 24 points per website. For example, 18 of 24 points means 75%. A human handover scored 0 when the answer was available in the sources.

Where the answers differed

Routine shopping questions

Kanbu more often found shipping, payment and return instructions. The tested Chaterimo, SupportBox and Daktela chats more often referred customers to support or a menu.

Public-service information

Kanbu finished slightly ahead of Chetty. Individual details mattered: the current fee, the right office or all of its opening days.

With full access, Kanbu can do more

We tested from the outside, with limited access to each website’s data and systems. Kanbu worked mainly with public sources, without access to orders or internal information. With complete sources and the necessary integrations, we expect more accurate answers, more resolved questions and better scores.

Online stores and customer support

Who helps with a purchase, and who refers the customer to support.

Online stores selling home and garden supplies

Kanbu vs. Chaterimo

Read comparison

Test points

Kanbu
40/48
Chaterimo
21/48

2 deployments · 24 questions

Kanbu found shipping, payment and delivery information more often. Both services handled products.

What the answers showed
At two stores, Chaterimo repeatedly referred customers to support for information on the shipping and payment page. Kanbu supplied it directly. For a product recommendation, Chaterimo gave more detailed usage instructions.
Deployment and running costs
Chaterimo offers a bring-your-own-API-key option: add model usage to the subscription cost. Kanbu uses credit for chat and calls. Order status requires a store integration.

Online cosmetics store

Kanbu vs. SupportBox

Read comparison

Test points

Kanbu
21/24
SupportBox
16/24

1 deployment · 12 questions

Kanbu answered returns and payment questions. SupportBox handed them to a person.

What the answers showed
SupportBox handed three routine questions to an operator. Kanbu resolved two and also missed the third, store opening hours. For a specific product, SupportBox found both pack sizes; Kanbu found one.
Deployment and running costs
Both offer human chat support and product recommendations. SupportBox also has shared email inboxes, which Kanbu does not yet offer. Compare team licenses and AI costs with Kanbu’s plan and credit usage.

Retail online stores with physical branches

Kanbu vs. Daktela

Read comparison

Test points

Kanbu
47/48
Daktela
16/48

2 deployments · 24 questions

Kanbu found procedures and products. The tested Daktela chats more often returned menus or contacts.

What the answers showed
Kanbu explained returns and claims, recommended a product for a child’s age and found price and stock information. One Daktela deployment mostly used menus; the other referred these questions to support.
Deployment and running costs
Both Kanbu and Daktela offer phone service. Daktela also manages contact-center queues and operators across channels. This test of two website chats does not assess that part of the product or every Daktela AI configuration.

E-commerce and customer chat

Kanbu vs. Smartsupp

Read comparison

Test points

No completed answer test

Both services recommend products and hand chats to an operator. Kanbu also works with uploaded documents, phone calls and API tools.

What the service does
Mira and Kanbu both use websites and product feeds and hand chats to a person. Mira’s documentation says it does not directly create external helpdesk tickets; Kanbu can do this through a configured API tool.
Deployment and running costs
Kanbu also works with uploaded documents and phone calls. Mira uses a Smartsupp subscription and AI-conversation package; Kanbu consumes credit. There is no completed paired answer test for these services.

Municipalities and regional authorities

Where to apply, what to pay and who to contact.

Municipal portals covering city-office services

Kanbu vs. Chetty

Read comparison

Test points

Kanbu
43/48
Chetty
40/48

2 deployments · 24 questions

Chetty scored 40 points and Kanbu 43. A few individual answers made the difference.

What the answers showed
Both services gave the waste fee correctly. Kanbu correctly explained replacing an identity card after a change of address, where Chetty made an error. Both omitted Friday opening at one filing office.
Deployment and running costs
Kanbu received additional sources and a retest in these comparisons. The score alone is not a reason to switch vendors. Include internal documents, phone calls and system actions in the same brief for both vendors if you need them.

Municipal portal with information for residents

Kanbu vs. Citymind

Read comparison

Test points

Kanbu
23/24
Citymind
19/24

1 deployment · 12 questions

Kanbu answered in English. Citymind gave fuller opening hours and more direct contacts.

What the answers showed
Both helped with identity documents and residence registration. Citymind answered an English question in Czech; Kanbu used English. Citymind listed all filing-office opening days, while Kanbu omitted two.
Deployment and running costs
Both offer website chat, phone and an internal assistant. Compare the integrations and content maintenance you need. Citymind describes a vendor-prepared demo; Kanbu lets you connect sources directly in the admin interface.

Regional government portal covering multiple services

Kanbu vs. HypeDigitaly

Read comparison

Test points

Kanbu
23/24
HypeDigitaly
13/24

1 deployment · 12 questions

Kanbu more often found a specific service. HypeDigitaly supplied a more detailed department contact.

What the answers showed
Kanbu found a carers’ advice service and correctly distinguished bus and train ticket purchases. HypeDigitaly listed specific department staff; Kanbu linked to the directory and switchboard.
Deployment and running costs
HypeDigitaly offers custom chatbot delivery. In Kanbu, your team can add sources and configure tools directly. For either option, include the work required for updates and integration changes alongside running costs.

Ask Kanbu about your website.

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How we tested

The Kanbu team prepared this comparison. We tested competitors on public websites on October 15, 2026, and Kanbu using those websites’ sources in October 2026. Results describe specific deployments; different sources and settings may produce different answers. Examples are shortened, anonymized summaries, translated into English, not verbatim transcripts.

We completed nine comparisons with 12 questions per service. Smartsupp has no direct test; Citymind and HypeDigitaly each have one completed deployment. Kanbu was retested against Chetty after adding sources.

Points are an indicative AI assessment: 2 for a correct answer, 1 for a partial answer and 0 for an incorrect or missing answer. They are not a resolution rate. Handing an answerable question to a person received 0 points. Features and prices reflect vendor offerings at the time of comparison.

Found an inaccuracy? Contact us.