Regional government portal covering multiple services
Kanbu found more specific instructions. Some contact answers were less complete.
On a regional portal, Kanbu found a carers’ advice service and distinguished bus and train ticket purchases. HypeDigitaly gave more general or inaccurate answers to those questions, but more complete contact details for a department.
1 deployment · 12 questions
Scoring and test conditions →Shortened, translated answers without customer names or personal details. Each example shows what the two services actually said.
Test ratings: 2 points for correct, 1 for partial, 0 for incorrect or unanswered. Only the answer with more points is highlighted.
01 / Support for carers
More points: Kanbu
Offered a choice of home care, respite care and advice, without a specific advice service or contact.
Found the regional carers’ portal, described available advice and provided a coordinator contact and location-based service search.
Kanbu gave the person somewhere to start. The other chat stayed at choosing a category of help.
02 / Tickets
More points: Kanbu
Attributed bus and urban transport ticket purchases to the train app. Omitted the card-payment limit.
Distinguished buses from trains, stated the card-payment limit and explained that mobile purchases applied to trains, not buses.
Kanbu preserved the distinction between transport modes. HypeDigitaly overstated what the app could do.
03 / Czech POINT in English
More points: Kanbu
Answered in Czech that the authority did not provide the service, referred elsewhere and gave a different price.
Found the service in the authority’s building and answered in English with the required ID, price, hours and card-payment option.
Kanbu correctly found the service at the authority and answered in English.
04 / Road repairs
More points: Kanbu
Also identified the authority, with general links to regional and road-authority websites.
Named the road authority and linked to its map of repairs for that year and a district-specific list.
Both found the responsible organization. Kanbu added a specific way to find the planned repairs.
05 / Department contact
More points: HypeDigitaly
Listed the department and division heads with direct contact details.
Linked to the directory and gave the switchboard and general authority email.
HypeDigitaly gave the more detailed answer. Kanbu left the person to find a specific staff member.
06 / Filing office
Both answers correct
Gave the same days and hours.
Listed the opening hours for all five working days.
Both services found this routine information correctly.
Residents need information spread across pages, documents and subsidiary portals. Kanbu uses these in one conversation to find an advice service, explain a procedure and show the source. More documents can be added in the admin interface.
HypeDigitaly builds custom chatbots. Include it when you want a vendor to implement a particular chat design and workflow. Agree who adds new sources and how quickly incorrect answers are corrected.
For custom delivery, separate implementation from later operating years. Include new sources, changes, support and usage. Compare what your team can maintain independently. One project's budget is not a universal price for every office.
Your team can add them in the admin interface. Website sources can update automatically; files are uploaded manually. If you need help maintaining them, agree the scope during deployment.
Upload the document as a knowledge source and assign it to the assistant. Kanbu can then search it for answers. Clearly identify the current version when several versions exist.
Connect your website and ask the questions your support team receives. See what Kanbu finds and how it answers. We can help connect orders and other systems.
Municipal portals covering city-office services
Chetty scored 40 points and Kanbu 43. A few individual answers made the difference.
Municipal portal with information for residents
Kanbu answered in English. Citymind gave fuller opening hours and more direct contacts.
The Kanbu team prepared this comparison. We tested competitors on public websites on October 15, 2026, and Kanbu using those websites’ sources in October 2026. Results describe specific deployments; different sources and settings may produce different answers. Examples are shortened, anonymized summaries, translated into English, not verbatim transcripts.
One regional portal, 12 questions. The second planned comparison has no completed Kanbu run. Different test dates affect current funding calls and events.
Points are an indicative AI assessment: 2 for a correct answer, 1 for a partial answer and 0 for an incorrect or missing answer. They are not a resolution rate. Handing an answerable question to a person received 0 points. Features and prices reflect vendor offerings at the time of comparison.
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