Municipal portal with information for residents
Both handled routine services. Completeness and language differed.
On a municipal portal, both services helped with identity documents, residence registration and recycling. Kanbu answered an English question in English. Citymind gave more complete filing-office hours and building-office contacts.
Shortened, translated answers without customer names or personal details. Each example shows what the two services actually said.
Test ratings: 2 points for correct, 1 for partial, 0 for incorrect or unanswered. Only the answer with more points is highlighted.
01 / English-language question
More points: Kanbu
Gave rates, reductions and the payment deadline, but answered in Czech.
Gave the annual fee for the first and additional dogs in English.
Kanbu matched the question’s language. Citymind added more detail, but in Czech.
02 / Filing office
More points: Citymind
Listed all five working days and the lunch break.
Listed three days, omitting Monday and Wednesday.
Citymind gave the full answer. Kanbu unnecessarily restricted the visitor’s choice of day.
03 / Identity documents
Both answers correct
Also found the responsible office, explained that the municipality did not issue cards and listed documents for several situations.
Identified the responsible office outside the municipality and distinguished documents needed for expiry, changed details and a lost card.
Both directed the resident to the right type of office and helped prepare the visit.
04 / Residence registration
Both answers correct
Gave the same basic procedure, with more detail on ownership evidence and registering children.
Explained the visit, identity document, lease or owner’s consent, registration form and fee.
Both gave specific steps rather than only a referral to the office.
05 / Building office
Both answers correct
Provided the head and another staff member, the general email, address and public opening hours.
Provided the head of office’s phone number and email.
Citymind found more contact options. Identifying details are omitted from this example.
06 / Signature certification
More points: Kanbu
Confirmed the service, gave more visiting times and explained what to bring. Also did not know the price.
Confirmed the service and gave two visiting days. Could not verify the price and offered a phone contact.
Kanbu gave the correct certification days. Citymind also listed days when the service was unavailable. Neither service verified the fee.
You want one platform for residents’ questions and staff assistance. Kanbu can use website content, read internal documents and carry out a next step through configured integrations. Public and internal sources are managed separately.
Citymind offers a web assistant, voice automation, an internal assistant and transcription. Include it when procuring several of these services for an institution. It handled routine municipal questions well in the test.
Compare quotes for the same question volume and support scope. Check what happens after usage limits, who maintains sources and whether consultations are included. Assess voice and internal tools separately. A contractual limit for one customer need not apply to everyone.
Kanbu supports automatic updates of website sources. Uploaded files need a new version. For dates and fees, keep a current source separate from archived material.
Yes, Kanbu and Citymind both offer voice assistants. Kanbu can also use connected tools during a call. This test covered website chats, not phone calls.
Connect your website and ask the questions your support team receives. See what Kanbu finds and how it answers. We can help connect orders and other systems.
Municipal portals covering city-office services
Chetty scored 40 points and Kanbu 43. A few individual answers made the difference.
Regional government portal covering multiple services
Kanbu more often found a specific service. HypeDigitaly supplied a more detailed department contact.
The Kanbu team prepared this comparison. We tested competitors on public websites on October 15, 2026, and Kanbu using those websites’ sources in October 2026. Results describe specific deployments; different sources and settings may produce different answers. Examples are shortened, anonymized summaries, translated into English, not verbatim transcripts.
One completed municipal portal, 12 questions. The second planned pair is missing. Weekend-event questions referred to different weekends because of the test dates.
Points are an indicative AI assessment: 2 for a correct answer, 1 for a partial answer and 0 for an incorrect or missing answer. They are not a resolution rate. Handing an answerable question to a person received 0 points. Features and prices reflect vendor offerings at the time of comparison.
Found an inaccuracy? Contact us.