Municipal portals covering city-office services
Kanbu answered slightly more accurately. The next question is what you need to connect.
Across two municipal portals, Chetty scored 40 and Kanbu 43 out of 48. Both found many public-service answers and both made mistakes. Kanbu can also handle phone calls, internal documents and tasks in connected systems.
Shortened, translated answers without customer names or personal details. Each example shows what the two services actually said.
Test ratings: 2 points for correct, 1 for partial, 0 for incorrect or unanswered. Only the answer with more points is highlighted.
01 / Change of address
More points: Kanbu
Said no replacement was needed because the address was not shown on the card. Referred to the population register.
Explained that a new card was required after a registered-address change, with the responsible office and fee information.
The instructions contradicted each other. The test’s source materials rated Kanbu’s answer as correct.
02 / Local fee
Both answers correct
Gave the current amount, reduced rate and payment deadline.
Gave the current amount and payment deadline for this year.
Both services answered correctly.
03 / Recycling facilities
Both answers partial
Listed two of the three facilities with opening hours, omitting the third.
Listed all three facilities but verified opening hours for only one.
Kanbu found more locations; Chetty supplied more opening hours. Neither answer was complete.
04 / Signature certification
More points: Chetty
Found two offices open on Friday, their opening hours and the fee.
Found one office open on Friday and gave the certification fee.
Both helped plan a visit. Chetty offered more options.
05 / Filing office
Neither answer earned a point
Also omitted Friday opening and said it was not a public office day.
Listed Monday through Thursday and said Friday was not a public office day.
The filing office was open on Friday. Both confused its hours with general office hours.
06 / Online application
Both answers correct
Also explained in-person submission, explicitly distinguishing an online appointment from the application itself.
Explained that an in-person application was needed for a photo and biometric data, and identified the office.
Both declined to promise a fully online process and explained why.
You also need phone answers or help finding information in internal policies. Kanbu lets you create assistants with separate sources. They can collect request details in a form and pass them to your system through a configured integration.
Your main task is answering residents on the municipal website: fees, documents, contacts and offices. Chetty focuses on municipalities and scored 40 of 48 in our test. It did well on fees, contacts and offices.
For a municipal quote, separate initial setup, monthly operation and source maintenance. Kanbu publishes plans with credit for chat and calls; integration work depends on scope. Ask Chetty for a quote matching your question volume and content-maintenance needs.
Connect the website URL and select pages. Add PDFs or other documents as needed. If the website blocks crawling, upload the content as files; this was necessary for one tested portal.
Yes. Create an internal assistant with its own documents, such as policies and instructions. Connect only public information to the residents’ assistant.
Connect your website and ask the questions your support team receives. See what Kanbu finds and how it answers. We can help connect orders and other systems.
Municipal portal with information for residents
Kanbu answered in English. Citymind gave fuller opening hours and more direct contacts.
Regional government portal covering multiple services
Kanbu more often found a specific service. HypeDigitaly supplied a more detailed department contact.
The Kanbu team prepared this comparison. We tested competitors on public websites on October 15, 2026, and Kanbu using those websites’ sources in October 2026. Results describe specific deployments; different sources and settings may produce different answers. Examples are shortened, anonymized summaries, translated into English, not verbatim transcripts.
Two municipal portals, 24 questions. Before retesting, Kanbu received additional sources and about 30 minutes of configuration. We repeated the test on October 27, 2026.
Points are an indicative AI assessment: 2 for a correct answer, 1 for a partial answer and 0 for an incorrect or missing answer. They are not a resolution rate. Handing an answerable question to a person received 0 points. Features and prices reflect vendor offerings at the time of comparison.
Found an inaccuracy? Contact us.