Online stores selling home and garden supplies
Both found products. Kanbu answered more shipping and payment questions.
We asked the same shopping questions at two stores. Chaterimo repeatedly referred customers to support for information available on the website. Kanbu more often supplied shipping costs, payment options and delivery times.
Shortened, translated answers without customer names or personal details. Each example shows what the two services actually said.
Test ratings: 2 points for correct, 1 for partial, 0 for incorrect or unanswered. Only the answer with more points is highlighted.
01 / Shipping
More points: Kanbu
Found free shipping for one product, but did not give regular prices or the general threshold.
Listed carrier prices and the free-shipping threshold using the shipping and payment page.
Kanbu answered the full question. Chaterimo found only a product-specific offer.
02 / Delivery
More points: Kanbu
Said most products were in stock and dispatched immediately. Offered order tracking and a contact instead of a delivery estimate.
Gave the same-day dispatch cutoff and usual delivery time, noting that individual products may have different lead times.
Kanbu supplied information needed before purchase. Order tracking does not answer that question.
03 / Payment
More points: Kanbu
Could not find the payment method and referred the customer to support by email.
Confirmed online card payment and said there was no fee.
The information was on the shipping and payment page. Kanbu found it without a follow-up.
04 / Product advice
Both answers correct
Recommended a suitable treatment, with activation instructions, dosage and usage precautions.
Displayed product cards, recommended a septic treatment and explained when the second option would suit.
Both found suitable products. Chaterimo provided more detailed instructions.
05 / English-language shopping
More points: Kanbu
Said it did not know, in English, and asked the customer to email or leave contact details.
Confirmed delivery to Slovakia in English and gave a 48–72 hour estimate.
Kanbu found the delivery information and answered in the customer’s language.
06 / Returns
Neither answer earned a point
Also could not find the deadline and referred the customer to the store’s email.
Could not find the deadline and offered a support contact.
Neither found the answer. This store’s terms were published on the website as an image.
A customer asks when a parcel will arrive or how to return it. Kanbu searches store policies and other pages, then answers in the chat. A connected catalog lets it also recommend products.
Chaterimo offers product recommendations, store integrations and the option to use your own API keys. In the test it found a specific product and explained its use. For order tracking it pointed to a status button.
Chaterimo distinguishes plans with your own API keys from plans including AI usage. Kanbu uses credit for chat and calls. Compare total costs for the same conversation volume and length, including the model, connections and any ongoing service. A low subscription with your own API key excludes model-provider charges.
The feed supports product search and recommendations. Also connect the pages or documents covering shipping, claims and returns. These questions produced the largest difference in our test.
Yes, if you connect Kanbu to your order system. The integration needs to verify the customer and return their order status. Kanbu had no such integration in this test, so it referred customers to support or order tracking.
Connect your website and ask the questions your support team receives. See what Kanbu finds and how it answers. We can help connect orders and other systems.
Online cosmetics store
Kanbu answered returns and payment questions. SupportBox handed them to a person.
Retail online stores with physical branches
Kanbu found procedures and products. The tested Daktela chats more often returned menus or contacts.
The Kanbu team prepared this comparison. We tested competitors on public websites on October 15, 2026, and Kanbu using those websites’ sources in October 2026. Results describe specific deployments; different sources and settings may produce different answers. Examples are shortened, anonymized summaries, translated into English, not verbatim transcripts.
Two stores, 24 questions. Kanbu had no order-status integration in this test. Product prices changed between test dates.
Points are an indicative AI assessment: 2 for a correct answer, 1 for a partial answer and 0 for an incorrect or missing answer. They are not a resolution rate. Handing an answerable question to a person received 0 points. Features and prices reflect vendor offerings at the time of comparison.
Found an inaccuracy? Contact us.