Online cosmetics store
Kanbu answered returns and payment questions without an operator.
At a cosmetics store, SupportBox handed three routine questions to a person. Kanbu answered two; neither found the store’s opening hours. Both handled product questions well.
Shortened, translated answers without customer names or personal details. Each example shows what the two services actually said.
Test ratings: 2 points for correct, 1 for partial, 0 for incorrect or unanswered. Only the answer with more points is highlighted.
01 / Returns
More points: Kanbu
Handed the conversation to a person and requested contact details. The AI stopped answering in that conversation.
Gave the withdrawal and return deadlines, explained the returns form, who pays shipping and the restriction on opened cosmetics.
Kanbu explained the process immediately. With SupportBox, the customer had to wait for support.
02 / Payment
More points: Kanbu
Handed the question to a person and asked for an email.
Confirmed card and bank transfer payments, noting that other checkout options depend on country and shipping.
Kanbu resolved the payment question without involving support.
03 / Damaged parcel
Both answers correct
Asked for photos of the goods and packaging, an order number and a description. Offered chat, email or a claim submission.
Linked to the claim form and listed photos of the goods, packaging, label and filling. Said to keep everything and wait before shipping it back.
Both explained how to start. Kanbu added specific packaging and return-shipping instructions.
04 / Dispatch
Both answers correct
Gave an order cutoff for same-day dispatch, but omitted the requirement that payment must have arrived.
Distinguished placing an order from receiving payment. Explained the paid-order cutoff for same-day dispatch and parcel tracking.
For bank transfers, placing the order does not mean the parcel is ready to ship.
05 / Specific product
Both answers correct
Listed both pack sizes, prices and availability, with product links.
Displayed a card for the smaller pack with its price and availability. Did not mention the larger pack.
SupportBox gave the more complete answer by showing both available sizes.
06 / Store hours
Neither answer earned a point
Handed the question to a person.
Could not find the opening hours and offered a support contact.
Neither supplied the answer. Different pages on the store’s website also listed conflicting hours.
You want fewer routine questions for your team to handle. Kanbu explained returns and payment options directly in the chat. For damaged goods it also described what to photograph and why not to send the parcel yet.
SupportBox brings email, chat and operator work into a helpdesk. It suits teams also choosing a shared support workspace. Its AI recommended products and asked for an email to verify an order.
Include staff licenses, modules and AI usage for a helpdesk. For Kanbu, include credit, connections and any managed service. If you also need shared email and operator workflows, the price of an automated answer alone is not a sufficient comparison.
Kanbu transfers the conversation with its history and notifies your team. The AI stays out while a person handles it. Handover follows your configured business hours.
Kanbu currently offers web chat, human chat support and phone calls. A shared email inbox is not yet available. If your team needs one, keep a helpdesk in the setup.
Connect your website and ask the questions your support team receives. See what Kanbu finds and how it answers. We can help connect orders and other systems.
Online stores selling home and garden supplies
Kanbu found shipping, payment and delivery information more often. Both services handled products.
Retail online stores with physical branches
Kanbu found procedures and products. The tested Daktela chats more often returned menus or contacts.
The Kanbu team prepared this comparison. We tested competitors on public websites on October 15, 2026, and Kanbu using those websites’ sources in October 2026. Results describe specific deployments; different sources and settings may produce different answers. Examples are shortened, anonymized summaries, translated into English, not verbatim transcripts.
One store, 12 questions. The scoring gives zero for handing an answerable question to a person; we did not test the operator’s subsequent work.
Points are an indicative AI assessment: 2 for a correct answer, 1 for a partial answer and 0 for an incorrect or missing answer. They are not a resolution rate. Handing an answerable question to a person received 0 points. Features and prices reflect vendor offerings at the time of comparison.
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