Retail online stores with physical branches
Kanbu answered directly. One tested chat kept returning a menu.
Across two retail stores, Kanbu answered most shopping questions. The Daktela chats more often offered menus or support contacts. Daktela also includes a full contact center, outside the scope of this test.
Shortened, translated answers without customer names or personal details. Each example shows what the two services actually said.
Test ratings: 2 points for correct, 1 for partial, 0 for incorrect or unanswered. Only the answer with more points is highlighted.
01 / Shipping
More points: Kanbu
The menu-based deployment said it did not understand and offered topic buttons.
Listed carriers, prices and the free-shipping threshold, plus the oversized-goods exception and collection conditions.
Kanbu supplied the information directly. The other chat required more menu navigation.
02 / Returns
More points: Kanbu
At the other store, the chat did not answer and offered an email address and helpline.
Gave the return deadline, form and options to return in a store or by post. Mentioned proof of purchase and return-shipping costs.
Kanbu described the procedure instead of referring the customer to support.
03 / Warranty claim
More points: Kanbu
Referred the customer to support without explaining the process.
Explained in-store and postal claims, required documents and the processing deadline.
The procedure was on the website. Kanbu turned it into specific steps.
04 / Product advice
More points: Kanbu
Did not provide a recommendation and referred the customer to support.
Recommended two age-appropriate options, with prices and separate delivery and store availability.
Kanbu used product information to make a recommendation for a specific need.
05 / Availability
More points: Kanbu
Explained how to search the website and check stock, and offered a form. Did not give the price.
Gave the price and delivery and store availability.
Kanbu retrieved the information. The other chat explained how to look it up manually.
06 / Employee benefits
Both answers correct
Also explained that stores accepted selected paper vouchers rather than benefits cards, with restrictions for some products.
Correctly distinguished unsupported benefits cards from accepted paper vouchers at the tested store.
Both services answered this question.
You need shipping answers, product recommendations within a budget or warranty instructions. Kanbu handles these in one conversation using your website and catalog. With a system integration it can also retrieve order status.
Daktela also handles call queues, email and operators across channels. Those features matter when choosing a system for an entire support center. It offers an AI chatbot too; capabilities depend on the deployment.
Separate AI costs from the cost of a full contact centre. Include operator licenses, channels, implementation and usage. Chats, AI answers and call minutes are different units. A percentage saving without equal scope would be misleading.
No. Connect your website, documents and, if needed, catalog. Kanbu searches them based on the customer’s question. Configure procedures and integrations for tasks that need to continue in your system.
Yes. The voice assistant uses knowledge and tools during a call and can transfer to a person. If you also need contact-center queues, shifts and operator management, assess those requirements separately.
Connect your website and ask the questions your support team receives. See what Kanbu finds and how it answers. We can help connect orders and other systems.
Online stores selling home and garden supplies
Kanbu found shipping, payment and delivery information more often. Both services handled products.
Online cosmetics store
Kanbu answered returns and payment questions. SupportBox handed them to a person.
The Kanbu team prepared this comparison. We tested competitors on public websites on October 15, 2026, and Kanbu using those websites’ sources in October 2026. Results describe specific deployments; different sources and settings may produce different answers. Examples are shortened, anonymized summaries, translated into English, not verbatim transcripts.
Two stores, 24 questions. One chat worked primarily as a menu. Results describe these configurations, not every Daktela product.
Points are an indicative AI assessment: 2 for a correct answer, 1 for a partial answer and 0 for an incorrect or missing answer. They are not a resolution rate. Handing an answerable question to a person received 0 points. Features and prices reflect vendor offerings at the time of comparison.
Found an inaccuracy? Contact us.