Returns
I have opened the product. Can I still return it?
Check whether the assistant finds the rules for that product type, explains the procedure and links to the right form. A generic deadline without exceptions is not enough.
E-commerce and customer chat
Kanbu vs. Smartsupp
Mira for shopping. Kanbu also for documents, staff and phone calls.
Smartsupp combines customer chat with the Mira shopping assistant. Alongside product advice, Kanbu works with company documents, custom tools and phone calls. We do not yet have a direct answer test for this pair.
Questions for your own test ↓Kanbu team · October 2026
Questions for your own test
We have no recorded answers for this pair. Use these questions to compare both services on your own store.
Product advice
Which of your products suits these requirements and my budget?
Include a required specification and compare the recommendations. Products should meet the request and actually exist in the catalog.
Order status
Where is my order?
Distinguish a retrieved status from a support referral. Before showing order details, the assistant should verify the customer.
Human handover
I want to speak to someone in support.
Try this during office hours and in the evening. Check history transfer, notifications and what the customer is told when no one is online.
What the services offer
With Kanbu
A customer needs help with a technical manual, a colleague needs an internal procedure and someone else calls by phone. Configure Kanbu assistants with the relevant sources for each task. Connect the store catalog and, if needed, order data.
With Smartsupp
You already use Smartsupp for live chat and want AI in the same workspace. Mira uses website content and a product feed and can hand conversations to an operator. Your team continues handling support in Smartsupp.
Answer sources
- Kanbu
- Websites, uploaded documents and product feeds. Different assistants can use different sources.
- Smartsupp
- Mira uses websites and product feeds. Its documentation lists up to 20 web sources and custom question-and-answer pairs.
Human handover
- Kanbu
- An operator takes over with the conversation history. Handover follows configured business hours.
- Smartsupp
- Mira asks for a name, email and reason for handover. Outside business hours it saves the details and conversation for a later reply.
Other systems
- Kanbu
- A custom API tool can retrieve an order or create a request in your system. The specific action must be configured.
- Smartsupp
- According to its documentation, Mira does not directly create tickets in tools such as Zendesk or Freshdesk. It can email the transcript and contact details.
Pricing and running costs
Smartsupp bills AI using its conversation model alongside a service subscription. Kanbu uses credit, with consumption affected by the model and conversation length. Compare the same conversation volume, average answer count and operator count. Check how conversations are counted and what happens when the allowance runs out.
Common questions
Yes, both Kanbu and Mira support this. Set your team’s hours and test an evening request too: customers should know whether a person is available or will reply later.
Start with monthly conversation volume and typical length. For Mira, check the subscription and AI-conversation package. For Kanbu, compare the plan and credit usage, plus any integrations and phone service.
Sources for features and prices
Ask Kanbu about your website.
Connect your website and ask the questions your support team receives. See what Kanbu finds and how it answers. We can help connect orders and other systems.
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How we tested
The Kanbu team prepared this comparison. We tested competitors on public websites on October 15, 2026, and Kanbu using those websites’ sources in October 2026. Results describe specific deployments; different sources and settings may produce different answers. Examples are shortened, anonymized summaries, translated into English, not verbatim transcripts.
There are no completed paired answers. This page compares the service offerings; the questions below are prompts for your own test.
Points are an indicative AI assessment: 2 for a correct answer, 1 for a partial answer and 0 for an incorrect or missing answer. They are not a resolution rate. Handing an answerable question to a person received 0 points. Features and prices reflect vendor offerings at the time of comparison.
Found an inaccuracy? Contact us.