AI assistant for municipalities and public offices
I answer residents' common questions from your office's approved materials — hours, fees, waste collection, forms — and can route a reported issue or request straight to the right department.
Typical pain
A small office has limited capacity, and phone and email keep filling up with the same questions, while the notice board and website aren't always current. Older or less tech-savvy residents also struggle to find the right form or contact.
- Repeating questions on office hours, fees, and waste collection
- The notice board and local ordinances live in PDFs nobody can find
- Issue reports (a broken streetlight, a pothole) with no clear place to send them
- Residents don't know which department or officer to contact
What I handle
- Office hours, contacts, and which department handles what
- Fees (waste, dogs) and payment deadlines from approved materials
- Waste collection schedule by street or area
- Finding the right form or procedure ("how do I apply for…")
- Reporting an issue or request via form, routed to the right department
- News and public notices from the notice board, cited with the posting date
Outcomes to expect
Residents get an answer right away, without waiting on the office line.
Issue reports and requests arrive structured, at the right department.
The office sees what people actually ask about most.
A typical conversation
I answer the question
From the approved website, notice board or a local ordinance — with a citation showing where and since when it was published.
I find the right process
Which form or application a resident needs, and which department it belongs to.
I collect the report or request
Structured via form: address, description, contact — instead of an email that gets lost.
I pass it to the office
Via a connection or handoff to an officer — with full context, not starting from zero.
Concrete scenarios
“When is the building office open?”
Office hours and the right department's contact from approved materials — with a citation.
“When is waste collection on our street?”
I find the date from the approved schedule by area, or via a connection to the waste collection provider.
Reporting a pothole
Form (location, description, photo) routed straight to the technical department — or via API into the issue-reporting system.
“How do I pay the dog fee?”
I explain the process and amount from approved materials, or point to the payment gateway or office cash desk.
A resident calls instead of writing
An older resident calls the office outside hours. I help from the same knowledge as the website and, if needed, leave a message or pass along an officer's contact.
A resident calls to check what they need for a form
Before driving to the office, a resident calls to check which documents and fee they need to renew an ID or a permit. I answer from the same approved materials as the website — no waiting on hold.
What it looks like in practice
Concrete examples of conversations with the assistant in this industry.
Helps residents find the right department, opening hours and contact details from the office’s approved materials.
Office hours and the right department
Helps residents find the right department, opening hours and contact details from the office’s approved materials.
Asks for the street and waste type, then finds the collection date in the municipality’s synced schedule.
Waste collection schedule
Asks for the street and waste type, then finds the collection date in the municipality’s synced schedule.
Explains the fee based on the owner’s circumstances and local rules, including payment options and where to find payment details.
Dog fee payment
Explains the fee based on the owner’s circumstances and local rules, including payment options and where to find payment details.
Summarizes the documents, fee and office needed for a standard Czech ID card renewal before the resident visits.
What to bring for an ID renewal
Summarizes the documents, fee and office needed for a standard Czech ID card renewal before the resident visits.
Collects the location and extent of a streetlight fault and forwards it to municipal services.
Streetlight report by phone
Collects the location and extent of a streetlight fault and forwards it to municipal services.
Office hours and the right department
Helps residents find the right department, opening hours and contact details from the office’s approved materials.
Real deployments
See how Kanbu helps our customers in practice.
Example connections
Examples below depend on what your office already runs. Connect an internal issue-tracking or records system via API or MCP.
Local ordinances, news and common procedures, always up to date
Create a report with location and description
Collection schedule by street
Request, issue report, contact details
Internal procedures and officer contacts
Pass to an officer with full history
Useful knowledge sources
The notice board and local ordinances change often — automatic website updates matter here, or the assistant ends up citing an outdated ordinance. Keep contacts and common procedures (moving, permits, fees) in one clear structure.
- Office hours, contacts, and organizational structure
- Notice board and current local ordinances
- Common procedures and forms ("how do I apply for…")
- Waste collection schedule and fees
Today and coming soon
Today: website and phone — residents who'd rather not search the website can simply ask out loud. I also answer foreigners in their own language. Coming soon: e-mail with the same knowledge.
Try the assistant for your office
Enter your municipality or office website URL and in minutes you'll see how I answer residents' questions — with citations to the notice board.
