GenX

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Kanbu helped us answer over 1,000 inquiries per month – from supplement composition to plan personalization. Customers gain trust and answers faster, which would otherwise have to be handled by nutrition specialists.

Ing. Filip Ustohal

Founder, GenX

/ DETAILS /

Details

Availability:

Public

Private

Industry:

Healthcare

Website:

https://www.genx.cz/

E-commerce

Sport

/ about the client /

GenX.cz

GenX.cz offers DNA analysis and genetic testing for health, nutrition, and disease prevention. The website is full of expert information, certifications, and testing options. However, people often asked basic questions such as: "How does it work?", "Who is the test suitable for?", "Is the result confidential?" Customer support was overwhelmed, and moreover, the inquiries kept repeating.

/ problem /

Customer support could not respond effectively

Our customers often need immediate and accurate information about laboratory results and recommended dietary supplements. Traditional customer support could not effectively respond to specific inquiries, leading to delays and reduced client satisfaction.

/ solution /

Enhanced customer support

By implementing Kanbu.ai, we created an AI assistant that provides immediate and accurate answers based on verified data from our systems. This shortened response times, increased support efficiency, and improved the overall customer experience.

/ References /

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