AI assistant for sport & fitness
I advise on memberships and passes, point to an open branch or class, and can send a lead or preferred slot into CRM or a booking API.
Typical pain
Reception answers the same pricing, freeze, and “are you open?” questions all day — while online booking stays underused and new prospects leave without contact.
- Same questions on prices, freezes, and family plans all day
- Class schedules and opening hours change — the website lags
- Web leads without structured data end up in email
- Complex cases (health limits, corporate deals) with no handoff
What I handle
- Compare memberships, freezes, and perks from approved terms
- Nearest open branch or available class
- FAQ on lockers, parking, trial days, and equipment
- Lead or preferred slot into CRM via API
- Form for corporate or family inquiries
- Hand off complex or sensitive cases to reception
Outcomes to expect
Most questions about memberships, prices and opening hours get answered without waiting at reception.
Structured leads with slot preference instead of free-form emails.
Reception only gets exceptions — with the full conversation history.
A typical conversation
I learn the goal
Gym, group classes, family plan — plus constraints (time, location, budget).
I recommend a pass
I explain tier differences from your approved terms — with a citation.
I find a branch or class
Opening hours, address, and open slots from knowledge or via booking API.
I push to action
I capture a lead via form, write to CRM, or hand off to reception with context.
Concrete scenarios
“How much is a monthly membership?”
I compare tiers from the price list (with citation), explain freeze and joining fee. I offer a trial day or branch tour.
“When is the next yoga class?”
I find the schedule by location from knowledge or via booking API. If full, I suggest another slot or branch.
Corporate wellness for 50 people
Form (headcount, location, budget) + CRM write. Sales gets a structured inquiry, not a loose chat.
“Which classes are free tomorrow?”
I check schedule and capacity via a connection (API) or synced data. I finish booking with a form / API and hand edge cases to the front desk.
A prospect calls about membership
A prospect asks by phone about pricing and the next open class. I advise from the price list, find an open slot, and write the lead to CRM if they want.
A member calls from the car to check a class
On the way to training, a member wants to confirm the class hasn't been cancelled. I give the current schedule status and the nearest alternative slot — no need to pull over and open the app.
What it looks like in practice
Concrete examples of conversations with the assistant in this industry.
Directions to a branch — address, transport, and practical tips from the knowledge base.
How to get there
Directions to a branch — address, transport, and practical tips from the knowledge base.
Books a trial lesson through an in-chat form.
Book a trial lesson
Books a trial lesson through an in-chat form.
Checks yoga group class availability and offers open slots.
Group class availability
Checks yoga group class availability and offers open slots.
Finds nearby branches and basic opening information.
Nearby branches
Finds nearby branches and basic opening information.
Helps choose a suitable trial class and forwards the request to reception for confirmation.
Trial class by phone
Helps choose a suitable trial class and forwards the request to reception for confirmation.
How to get there
Directions to a branch — address, transport, and practical tips from the knowledge base.
Real deployments
See how Kanbu helps our customers in practice.
Example connections
These are examples of connections supported by your systems. Configure API or MCP tools and assign them to the assistant; knowledge sources and product feeds provide content for answers.
Open class slots, confirm booking, membership status
Create lead, note preferred slot
Current price lists, freeze rules, operational exceptions
Contact, preferred branch, membership type, corporate inquiry
Class schedules and seasonal promos without manual re-entry
Pass to reception or sales with the full conversation history
Useful knowledge sources
Keep price lists and terms in automatically updated sources — you don't want outdated answers after a price change. Class schedules ideally come straight from your booking system.
- Membership pricing, freeze rules, and joining fees
- Class schedules and branch contacts
- Club FAQ (lockers, parking, trial days, equipment)
- Playbooks — advising beginners vs. advanced members
Today and coming soon
Today: website and phone — I cover reception calls even outside opening hours. Coming soon: WhatsApp, Instagram and e-mail with the same knowledge and connections.
Try the sport & fitness assistant
Enter your club's website address and in minutes you'll see how I answer questions about memberships and opening hours — with citations.
