DentMax
The Kanbu assistant helped us streamline internal communication within our system – doctors and staff now find the information they need faster without manually searching through documentation.
Details
DentMax.cz
DentMax.cz is a Czech outpatient information system for dentists and hygienists. It offers an online calendar, medical records, SMS reminders for patients, and integration with the NávštěvaLékaře.cz portal.
Slow resolution of common issues
DentMax.cz users, numbering more than 2,000, work daily with a complex desktop application and often needed to quickly find specific information in extensive documentation. Traditional search was inefficient, leading to frequent support inquiries and slowing the resolution of common issues.
Reduced customer support workload
By implementing the Kanbu.ai AI assistant, we gave DentMax.cz users instant access to relevant information directly within the desktop application. The assistant provides answers in the form of simple guides supplemented with images, which significantly sped up orientation in the system and reduced the burden on customer support.
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