Meanwell

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Thanks to Kanbu.ai, common technical inquiries are resolved instantly. Users appreciate that the assistant directly recommends a specific product instead of just referring them to the catalog.

Marek Růžička

Managing Director, Meanwell

/ DETAILS /

Details

Availability:

Public

Private

Industry:

E-commerce

Website:

https://www.czech-meanwell.cz/

Hardware

/ about the client /

Meanwell

Czech-Meanwell.cz is an authorized distributor of MEAN WELL power supplies for the Czech Republic. On their website they serve a broad spectrum of customers – from technicians and buyers to system integrators and manufacturing companies. A key element of their support is clarity in technical parameters, availability, and power supply compatibility.

/ problem /

Technical support could not respond effectively

Customers often need immediate and accurate information about power supply parameters, compatibility, and availability. Traditional technical support could not effectively respond to specific inquiries, leading to delays and reduced customer satisfaction.

/ solution /

Deployment of an AI assistant for technical orientation

Customers orient themselves in the offering faster, contact technical support less, and make decisions more easily. Czech-Meanwell.cz thus saves time not only for itself but also for its clients – while increasing the chance of conversion by having an "AI technician" available 24/7.

/ References /

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