AI assistant for healthcare
I answer non-clinical questions about services and clinic operations, capture a preferred slot for reception, and always escalate symptoms or treatment questions — never diagnosing.
Typical pain
Phone lines clog with hours, price-list, and “what should I bring?” questions while staff need time with patients. Website FAQ doesn't cover current schedule exceptions.
- Repeating questions on opening hours, pricing, and transport
- Patients call with symptoms instead of booking — with no clear escalation
- Preferred slots get lost in reception emails
- Visit prep lives in PDFs nobody reads
What I handle
- Describe services and visit types (non-clinical, from approved copy)
- Visit prep with citation to official materials
- Opening hours, transport, parking, and contacts
- Preferred slot and contact via form for reception
- Check open slots via booking API (API)
- Hand off urgent, edge, or clinical questions to reception
Outcomes to expect
Self-serve answers operational questions without flooding the phone line.
Reception gets structured slot requests — not loose messages.
Clinical questions and symptoms always escalate — I never diagnose.
A typical conversation
I answer the ops question
Only from approved clinic materials — service description, pricing, hours. No diagnosis and no medical advice.
I prep for the visit
Pre-visit checklist with citation — what to bring, fasting, documents.
I capture slot preference
A form collects preferred slot, visit type, and contact. I check open slots via API if connected.
I prep reception
I pass a summary to reception, or immediately escalate symptoms, pain, and clinical questions.
Concrete scenarios
“When are you open and where do I park?”
Opening hours and transport from approved materials (with citation). I note seasonal exceptions or holidays if they're in the knowledge base.
Booking a preventive check-up
I explain the visit type (non-clinical), pre-visit prep, and capture preferred slot via form. Reception or API completes the booking.
Patient describes symptoms
I don't provide a diagnosis or medical advice. I immediately escalate to reception or an urgent line with the full chat history.
“How should I prepare for the exam?”
I walk through approved prep instructions from knowledge (fasting / meds), cite the source, and offer a form for follow-up questions to the nurse.
A patient calls to book a visit
A patient calls about opening hours and wants a slot. I help non-clinically, capture their preferred time and contact — and the moment a symptom or pain comes up, I hand off to reception immediately.
A patient calls to reschedule an appointment
Something came up and the patient needs a different time. I check open slots in the booking system and confirm the new appointment right away — no waiting for a callback.
What it looks like in practice
Concrete examples of conversations with the assistant in this industry.
What to do before an examination or surgery according to clinic guidance.
Before a procedure
What to do before an examination or surgery according to clinic guidance.
Questions about booking a dental hygiene appointment.
Dental hygiene appointment
Questions about booking a dental hygiene appointment.
Pricing information from the clinic’s official price list.
Aesthetic clinic prices
Pricing information from the clinic’s official price list.
Collects an appointment-change request and forwards it to reception for confirmation.
Appointment change by phone
Collects an appointment-change request and forwards it to reception for confirmation.
Before a procedure
What to do before an examination or surgery according to clinic guidance.
Real deployments
See how Kanbu helps our customers in practice.
Example connections
These are examples of connections supported by your systems. Configure API or MCP tools and assign them to the assistant; knowledge sources and product feeds provide content for answers.
Open slots, visit type, confirmation after phone validation
Create slot request with preference and contact
Current schedule exceptions, price list, operational notes
Preferred slot, visit type, contact, insurance
Pre-visit prep, service descriptions, contacts
Pass to reception or nurse with the full conversation history — immediately for symptoms
Useful knowledge sources
Stick to approved non-clinical copy. The knowledge base covers operations, pricing, and prep — never diagnostic algorithms. Set escalation rules as playbooks.
- Price list and service descriptions (non-clinical)
- Pre-visit prep and required documents
- Opening hours, transport, parking, contacts
- Escalation rules — when to immediately hand off (playbooks)
Today and coming soon
Today: website and phone — I take calls even outside opening hours, with the same knowledge and strict rules for handing over to a person. Coming soon: e-mail.
Try the healthcare assistant
Enter your clinic website URL and in minutes you'll see how I answer operational questions — with citations and no diagnoses.
