Advanced AI assistant for online stores
I recommend only products from your catalog — and explain why. I search by parameters and units, compare options, check availability and, through your connections, help with order status or returns. Even for customers abroad, in their own language.
Typical pain
Shoppers get lost in hundreds of SKUs, generic bots invent products, and support keeps answering shipment questions. Sales chat should sell from a real catalog — not make things up.
- Recommendations outside the assortment or with wrong prices
- No variant comparison (“why this one?”)
- Order status only via email / phone
- Returns without structured intake create chaos
What I handle
- Search and recommendations only from your product feed (Heureka and other formats)
- Compare products and explain why this one
- Search by parameters including units (e.g. “under 1 litre”, “below $200”) across thousands of products
- Once enabled, I also understand product photos — finding items by colour or look
- Check stock, shipping, and variant availability
- Order status straight from your shop (API)
- Returns / claims → helpdesk ticket
- Size, care, and invoicing FAQ from knowledge
- Qualify B2B / bulk inquiries (company, timing, budget)
- Create or update an enquiry in your CRM
Outcomes to expect
Product cards only from your feed — no invented SKUs or prices.
Shopping advice grounded in the catalog plus a clear next step.
After purchase: self-serve shipment status or a structured claim.
A typical shopping chat
I understand the need
I clarify budget, use case, size, or compatibility — no random tips.
I recommend from the catalog
Cards come only from your feed: real price, stock and a link to the product page. For each one I say why I recommend it.
I add the policy
Shipping, returns, or size charts from the knowledge base — with citations.
I help after purchase
Via a connection I check the order, start a return, or hand off to a specialist.
Concrete scenarios
Choosing between two products
The shopper hesitates between two SKUs. I compare feed attributes, explain differences, and link to the product page — without invented claims.
“Do you have size M in stock?”
I check variant availability in the catalog / via API. If not, I suggest an alternative from the same feed or a restock note from knowledge.
Claim after delivery
Cited returns policy + form (reason, order ID) + helpdesk ticket. Edge cases go to a human.
“What does shipping to Brno cost?”
I answer from shipping policy in the knowledge base and add an estimate by cart / region. If data is missing, I offer a form or hand off to an operator.
A bulk order inquiry
A company asks about pricing for 50 units. I check catalog availability, qualify volume and timing, and write the inquiry with full conversation context to CRM via API — sales gets context, not just an email.
A customer calls with a technical question
A customer describes what they need the product for over the phone. Based on the parameters, I recommend a specific model from the catalog — not just point them to it.
Real deployments
See how Kanbu helps our customers in practice.
Example connections
Today: your product feed plus connections via your API or MCP. As part of a custom deployment we can also connect your shop platform.
Catalog, prices, stock, product cards
Order status, shipping, tracking
Return / claim ticket
Create / update inquiry, chat note
Return and shipping policies
Exchange address, preferred delivery window
Handoff to sales or support
Useful knowledge sources
Keep the product feed separate from the knowledge base. Knowledge is for policies and guidance — not the whole catalog as text.
- Shipping, returns, exchanges, invoicing
- Size charts and product care
- Buying guides and brand story (playbooks)
- Automatic updates from your website or Drive when policies change
Today and coming soon
Today: product feed, API connections, website and phone. Coming soon: native plugins for shop platforms and more channels (e-mail, WhatsApp, Instagram).
Try the shop assistant
Deploy me in minutes and see recommendations only from your real catalog. Tune the feed and APIs in admin.
