Monthly report
The monthly report is an overview of chatbot performance for the past period. You receive it from Kanbu based on data from your agent — it serves as a basis for evaluating the chatbot's contribution and identifying areas for improvement.
1. What the report contains
- Conversation overview — total number of threads, message count, and activity over time.
- Answer success rate — share of conversations the agent successfully resolved without escalation or negative feedback.
- Capacity saved — estimate of time the same queries would take a human operator.
- Most common topics — what users write about most often, which questions repeat.
- User feedback — overview of thumbs up/down ratings and written comments.
- Recommendations for improvement — specific tips for adjusting data, system prompt, or configuration based on identified patterns.
2. How to read the report
Focus primarily on:
- Low success rate — if the agent does not resolve a large share of queries, look for the cause in missing data or an unsuitable system prompt. See How to optimize answers.
- Repeating topics without correct answers — candidates for adding to FAQ or as new sources in the Knowledge base.
- Negative feedback — review specific threads with thumbs down directly in the Messages menu and find out what did not work.
Frequently asked questions
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How often will I receive the report?
The report is typically sent once a month. Discuss frequency or specific dates directly with your Kanbu contact.
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Can I export the data for the report myself?
Yes — you can download conversation exports directly from the Messages menu. See Messages and conversation history.