Agent management

An agent is a single chatbot with its own knowledge base, settings, and appearance. You can have multiple agents in one organization — for example for different websites or languages. This page describes how to create an agent, switch between agents, and delete an agent.

1. Creating a new agent

  1. In the left menu, click the agent switcher (name of the current agent).

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  1. In the expanded list, select Add new.

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  1. The Create chat screen opens — identical in content to agent configuration. All settings are preconfigured, so you can simply click Save and the agent is created.

If you want, you can edit the name, welcome message, or other options when creating the agent — but it is not required; everything can be adjusted later in agent configuration.

2. Switching between agents

Switch between agents using the same agent switcher in the left menu — select an agent from the list and the entire app (knowledge base, conversations, settings) switches to it.

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3. Agent settings

You can edit an existing agent at any time in its configuration. Individual settings are described in separate sections:

4. Deleting an agent

Delete an agent in its configuration with the Delete button.

⚠ Deletion is irreversible — the agent is removed along with its data and all conversation threads.

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Related

Back to Access and rolesContinue to Managing multiple agents