Choosing a subscription

Your subscription determines how many conversations, messages, and data sources your organization has available. After creating an organization, you start on the Free plan — paid plans increase limits and unlock additional features. This page describes how to choose or change your plan.

1. Available plans

Kanbu offers several subscription tiers:

  • Free — the default plan after creating an organization, with the lowest limits. Suitable for trying things out.
  • Starter, Basic, Standard, Premium — paid plans with progressively higher limits (number of resolved conversations, AI messages, and data sources) and additional features.
  • Enterprise — a custom solution with its own limits, features, and dedicated support. Not configured in the app — arranged individually via the Contact us for more information button in the plan list.

Current prices and exact limits for each plan are on the official pricing page: kanbu.ai/pricing.

2. How to do it

  1. In the bottom left corner of the app, click your name and email.
  2. In the menu that appears, select Payments.
  3. In the subscription overview, click Change plan. A list of available plans will appear.
  4. Under the selected plan, click Change plan and in the confirmation dialog click Confirm change.
  5. If you are entering billing details for the first time, a form to fill them in will open automatically. See Billing details for details.
  6. You will be redirected to a secure payment gateway. Enter your payment details and confirm payment.
  7. After completion, return to the Payments menu and verify that the plan shows the Active badge.

Frequently asked questions

  • How do I know which plan I currently have?

    In the Payments menu, the active plan has an Active badge.

  • Can I change my plan at any time?

    Yes, you can change your plan in the Payments menu at any time using the same process as when choosing your first plan.

  • I want to pay for a full year in advance. Is that possible?

    In the app you subscribe to a plan on a monthly basis. We arrange annual subscriptions manually — write to us at support@kanbu.ai. See Payment method for details.

Related

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