Topping up credit
Credit powers your chatbot's operation — it is consumed for processed conversations and messages. Topping up credit — both manual and automatic — is available only for organizations with a paid subscription. On the Free plan you cannot top up credit; first switch to a paid plan in Choosing a subscription.
1. How credit works
On the Payments page you see two types of credit:
- Monthly credit — included in your subscription plan and automatically renewed each month. The Payments page shows how much of it you've used so far.
- Prepaid card balance — topped-up credit that starts being consumed once the monthly credit runs out.
Once monthly credit is used up, Kanbu continues from the prepaid card balance. If that is also at zero and you do not have automatic top-up enabled, the chatbot stops responding.
2. Manual top-up
A one-time manual credit top-up — you enter an amount and pay through the payment gateway.
3. Automatic top-up
Kanbu tops up credit on its own when the balance drops below the threshold you set. You configure the lower threshold, top-up amount, and monthly cap.
4. What happens when credit runs out
How the chatbot behaves when credit runs out and how to restore operation.