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Kanbu capabilities

New chat agents have the standard source-reading tools enabled automatically. If you need them on an older agent, email support@kanbu.ai. Support can check its settings and activate them on request.

Answer questions from your sources

  • Find a detail and show where it came from. For a warranty question, the assistant can find the relevant passage in your policy. For a question about a diagram, it can inspect the actual manual page. The tool guide gives examples for text, links, PDFs and photos. How the assistant reads documents, links and images
  • Keep sources current. Add a website, files, a Google Drive folder or an RSS feed. You can schedule updates for managed sources and choose which agents can access them. Adding and managing data
  • Look beyond your knowledge base. When your own sources are insufficient, you can enable search on selected websites or the open web. Web search

Handle customer requests

  • Find and compare products. The e-commerce agent can browse categories, search your catalog, check specifications and delivery options, suggest similar items, and show recommendations or a product detail card in chat. E-commerce agent
  • Capture a request. Visitors can fill in a chat form, or the assistant can collect the details during a call. Your team can review the answers in Contacts, export them and receive email notifications. Forms and contacts
  • Take action in your systems. For a specific operation such as checking order status, set up a custom HTTP tool. If your service already exposes several tools through MCP, use an MCP connection.
  • Follow a company procedure. Store instructions for a recurring situation such as handling a return. The assistant loads them when the situation arises. Skills

Carry a conversation across turns

  • Pick up where the customer left off. Within the same conversation, the assistant can look up an earlier message, reopen a source it used or keep track of constraints such as a shopper’s budget. You can also set the tone, language, greeting and answers to common questions. Response customization · Language and translations
  • Bring in a person. The assistant can offer an operator’s contact details. In live chat, a team member can take over and read the conversation so far. Operator handoff · Live chat
  • Handle a phone call. The voice assistant can answer from your knowledge base, capture a callback request, transfer the caller to a person or end a completed call. Voice assistant

Deploy and manage your assistant

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