E-commerce agent
E-commerce is an agent type designed for online stores. It connects to a product feed and allows the chatbot to work with your product catalog.
1. What it can do
E-commerce connects to your XML sources (product feeds) and allows the chatbot to search, filter, and compare products from the catalog. In responses, it can return specific products matching the user's query.
At the same time, it retains the capabilities of the AI assistant type — it also answers from web pages, documents, and PDFs, and when it cannot handle a query, it can transfer the conversation to a live operator.
2. When to choose E-commerce
Choose E-commerce if you run an online store and want the chatbot to work with your product catalog — recommend specific products, compare variants, or filter by parameters. An XML feed with products is required.
If your chatbot only answers general queries from the web or documents and does not work with a product catalog, the AI assistant type is sufficient.
3. How to get started
- Verify that you have the E-commerce type set in Configuration — see Agent types for the switching process.
- Upload an XML feed with products in the Feed menu, which becomes available in the main application menu after switching the type.
- Optionally add other sources (web, documents) for general queries — see Adding sources.
- Test the chatbot in the preview and fine-tune the feed and sources based on real queries. The chatbot should display previews of the queried products.
4. Example use case
An electronics store switches the agent type to E-commerce and uploads an XML feed with its catalog. When a customer asks for a laptop under 20,000 CZK, the chatbot returns specific models from the feed matching the parameters. General queries (shipping, returns) are still answered from the website.
Frequently asked questions
-
How does E-commerce differ from the AI assistant?
E-commerce does everything the AI assistant does and additionally connects to a product feed — it can search, filter, and compare products from the catalog.
-
Do I need an XML feed to use this type?
Yes — product features only work with an uploaded XML feed. If you do not have a catalog, choose the AI assistant type directly.
-
Can I combine an XML feed with web and documents?
Yes. E-commerce works with the feed and regular sources simultaneously — product queries are handled from the feed, general ones from the web and documents.