Operations management

In this section you will find tools for testing the chatbot, browsing conversation history, and improving answer quality.

Monthly report

Find out what the report contains, how to read it, and what to focus on when evaluating performance.

Messages and history

Browse thread history, track user feedback, and export data.

How to optimize answers

Improve chatbot accuracy by adjusting the system prompt, data, or choosing a different AI model.

 ↳[Data quality check](/docs/operations-management/how-to-optimize-answers/data-quality-check) 

Find the cause of inaccurate answers — missing or outdated sources.

 ↳[Choosing an AI model](/docs/operations-management/how-to-optimize-answers/choosing-an-ai-model) 

Change the model when you need higher accuracy or lower costs.

Live chat

Take over a conversation from AI and respond to the user personally while they are online.