What happens when credit runs out

This page describes what happens when monthly credit and the prepaid card balance are both used up and you do not have automatic top-up enabled.

1. How the chatbot behaves

The chatbot stops responding to queries. Instead of a normal answer, it sends users: "I'm sorry, but I'm currently unavailable. Please try again later."
A red alert appears at the top of all pages in the app saying "Usage limit reached" with an Increase limit button that redirects you to the Payments page.

2. How to restore operation

You have several options:

Top up credit — manually via Manual top-up.
Switch to a higher plan — if you regularly exhaust your limits. See Choosing a subscription.
Wait for renewal — monthly credit renews at the start of the next period.

The safest approach is to prevent the situation — enable Automatic top-up and credit will be topped up before it runs out.

Manual top-up — immediate credit top-up
Automatic top-up — how to prevent running out
Choosing a subscription — switching to a higher plan

Back to Manual top-up Continue to Partner organizations