Response customization
In this section, you configure how the agent responds. You can adjust communication style, language, agent behavior, or how knowledge sources are used.
Choose whether the chatbot works as a universal assistant or an e-commerce agent with a product catalog.
↳[AI assistant](/docs/response-customization/agent-types/ai-assistant)
The default agent type — answers from uploaded documents. Suitable for most deployments.
↳[E-commerce agent](/docs/response-customization/agent-types/e-commerce-agent)
An extension of the AI assistant for online stores — connects to an XML feed and recommends products from the catalog.
Set the tone, response length, gender, and other parameters that affect how the agent communicates.
System prompt. Give the agent detailed instructions — who it is, how it should behave, and what to do when it does not know the answer.
Language and multilingual support
Choose a specific response language or automatic detection based on the user's query.
Set the contact person the chatbot will refer users to when it cannot handle a query.
Try the chatbot in a live environment and test changes before deployment.
Create custom questions and answers that the agent will prioritize.